Info Blauw scherm

#1
Computer geeft een blauw scherm met de volgende fout Apc_index mismatch .
whocraschd geeft de volgende fout ntkrnlmp.exe en ntoskrnl.exe.
Kan dit miscchien door avast komen door een programma update.
Of is er misschien een ander probleem
 

aarie25

Moderator
Medewerker
#2
Kijk eens of dit probleem zich ook voordoet in veilige modus.

Try the following methods and check if it helps:

Method 1:

Step 1: Start the computer in Safe mode.

Please refer the below link to start the computer in Safe mode and check if it fixes the issue:

http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-mode

Note: The steps for Windows 8.1 applies to Windows 10.

If the issue is not occurring in Safe mode then, place the computer in a Clean Boot and check.

Step 2: Perform a Clean Boot and find out which application/service is causing this issue.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:

http://support.microsoft.com/kb/929135

Note: The steps for Windows 8.1 applies to Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

  1. Right click on Start button and click on Device Manager.
  2. Select the Graphic driver from the list by extending Display adapters.
  3. Right click on the Graphic driver and click on Update driver Software.
If the issue persists then, I would recommend you to download and install the latest video driver for the manufacturer and check if it works.

Reference: Refer to the following Microsoft article on Bug Check 0x1: APC_INDEX_MISMATCH.

https://msdn.microsoft.com/en-us/library/ff557419(v=vs.85).aspx?f=255&MSPPError=-2147217396
Reference: Refer to the following Wiki article created by Suzy_G on Windows 10 Install and Upgrade Top Solutions.
http://answers.microsoft.com/en-us/...olutions/a59d8a6a-18da-417b-93a6-7b6ab4d03896
 
#3
Zodra ik het blauwe scherm ziet wordt er gegevens verzameld en daarna start het gelijk weer op en dan duurt het wel een poosje voor dat er weer een blauw scherm te voorschijn komt en dan gebeurt precies het zelfde.
En de stopcode is Apc_index_mismatch en voor de rest niets.
 
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